Question 1

Can I run a 50Hz motor on 60Hz supply?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Running a 50 Hz motor on a 60 Hz supply will make it run
about 20% faster. This can cause extra heat, vibration, and reduced torque
depending on the design. Some motors are built for both 50/60 Hz and will work
safely, while others may wear out quickly or fail."}]},{"type":"paragraph","children":[{"type":"text","value":"To ensure proper performance and protect your equipment, we
recommend using a PowerXchanger frequency converter."}]}]}

Question 2

Can I run a 60Hz motor on 50Hz power supply?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Running a 60 Hz motor on a 50 Hz supply will make it run
about 20% slower. This can cause extra heat, vibration, and reduced torque
depending on the design. Some motors are built for both 50/60 Hz and will work
safely, while others may wear out quickly or fail."}]},{"type":"paragraph","children":[{"type":"text","value":"To ensure proper performance and protect your equipment, we
recommend using a PowerXchanger frequency converter."}]}]}

Question 3

Can I use a PowerXchanger to convert 50Hz European equipment to operate in U.S. 60Hz factories?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, that’s exactly what PowerXchanger is designed to do. It converts both the voltage and the frequency so your 50 Hz European equipment can run reliably on U.S. 60 Hz power at industrial and factory sites. "}]},{"type":"paragraph","children":[{"type":"text","value":"This ensures motors, tools, and sensitive electronics operate at their intended speed and performance. Always confirm the voltage and power rating of your equipment to choose the right PowerXchanger model.

"}]}]}

Question 4

How do I know if I need a frequency converter or a voltage transformer?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"A voltage transformer only changes the voltage, while a frequency converter changes both voltage and frequency."}]},{"type":"paragraph","children":[{"type":"text","value":"If your equipment label shows it supports both 50/60 Hz, you usually only need a transformer to match the voltage. If it specifies a single frequency (50 Hz or 60 Hz only), then you will need a frequency converter to run it properly."}]},{"type":"paragraph","children":[{"type":"text","value":"Always check the rating plate on your device to determine which solution is required."}]}]}

Question 5

How do I return a product?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging."}]}]}

Question 6

How long will it take to receive my order?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout)."}]}]}

Question 7

How long will it take to receive my refund?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Refunds are processed within 7 days from when we receive the item(s)."}]}]}

Question 8

What countries do you ship to?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us."}]}]}

Question 9

What is the difference between a voltage transformer and a frequency converter?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Voltage transformers","bold":true},{"type":"text","value":" adjust the voltage level (e.g., from 230 V down to 110 V), protecting your devices from overvoltage
damage."}]},{"type":"paragraph","children":[{"type":"text","value":"Frequency converters","bold":true},{"type":"text","value":" ensure that the electrical frequency (50 Hz vs. 60 Hz) matches what your device was built for."}]}]}

Question 10

Why does the frequency matter?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Because so many devices, from washing machines and CPAP
Machines to audio equipment, kitchen appliances, and tools all rely on precise
timing or motor speed governed by the mains frequency. Run a 60 Hz-designed
motor or compressor at 50 Hz, and it will spin slower, draw more current,
overheat, or fail altogether."}]}]}

Facet	EX-21 \| 2340W / 21A \| Step-Down Voltage & Frequency Converter – 220V/50Hz to 120V/60Hz View details	X-15 \| 1800W/15A \| Step-Down Voltage & Frequency Converter – 220V/50Hz to 120V/60Hz View details	MPX-21U Portable Step Down Voltage Frequency Converter View details
Fan Noise
Fan Noise	≦45 dBA (at 1 meter from surface of unit)	No Noise, Silent Operation	≦45 dBA (at 1 meter from surface of unit)
Wall Mountable
Wall Mountable	No	Yes	No
Maximum Output Current
Maximum Output Current	21.8 Amp	15 Amp	21.6 Amp (200V+ Input) / 15.5 Amp (120V Input)
Output Capacity
Output Capacity	2340W/2600VA	1800W/1800VA	2340W/2600VA
Output Peak Current (<250mS)
Output Peak Current (<250mS)	67 Amp	45A	67 Amp
Accessories
Accessories	Input Power Cords, Type F, Type G, Type I, Type M.	Input Power Cords, Type F, Type G, Type I, Type M. Xchange Outlet [White] Wall Mount Plate	11 Input Power Cord Types: A, B, 8303, C/F/E, G, H, I, J, L, M/D, N C-19 Connecting Cord Hard Travel Case
Product Weight
Product Weight	18.74 lb	27.21 lb	15 lb
Safety Markings
Safety Markings	CE	UL, UC, CB, CE, Demko, TUV, FCC	CE

Move Anywhere and Take Your Exercise Machines with You!

Step-Down Voltage and Frequency Converters

200-240V/50Hz to 120V/60Hz

With enough In-Rush Surge Capacity to Handle Most Treadmills and Modern Exercise Machines

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