Help & FAQs

Running a 50 Hz motor on a 60 Hz supply will make it run
about 20% faster. This can cause extra heat, vibration, and reduced torque
depending on the design. Some motors are built for both 50/60 Hz and will work
safely, while others may wear out quickly or fail.

To ensure proper performance and protect your equipment, we
recommend using a PowerXchanger frequency converter.

Running a 60 Hz motor on a 50 Hz supply will make it run
about 20% slower. This can cause extra heat, vibration, and reduced torque
depending on the design. Some motors are built for both 50/60 Hz and will work
safely, while others may wear out quickly or fail.

To ensure proper performance and protect your equipment, we
recommend using a PowerXchanger frequency converter.

Yes, that’s exactly what PowerXchanger is designed to do. It converts both the voltage and the frequency so your 50 Hz European equipment can run reliably on U.S. 60 Hz power at industrial and factory sites.

This ensures motors, tools, and sensitive electronics operate at their intended speed and performance. Always confirm the voltage and power rating of your equipment to choose the right PowerXchanger model.

A voltage transformer only changes the voltage, while a frequency converter changes both voltage and frequency.

If your equipment label shows it supports both 50/60 Hz, you usually only need a transformer to match the voltage. If it specifies a single frequency (50 Hz or 60 Hz only), then you will need a frequency converter to run it properly.

Always check the rating plate on your device to determine which solution is required.

Yes. We ship to APO, FPO, and DPO military addresses via USPS. If you have any special instructions or requirements for delivery, feel free to include them at checkout or email us at contact@powerxchanger.com and we’ll be happy to assist.

Domestic (USA)

Ground Shipping: Orders are typically dispatched within 1–3 business days.

Expedited Shipping (Next Day Air, 2-Day Air, etc.): Orders received before 12:00 PM PST ship the same business day. Orders received after 12:00 PM PST may ship the following business day.

If it is after 12:00 PM PST and you require same-day dispatch, please contact us immediately at (310) 980-4061 or contact@powerxchanger.com and we will do our best to assist.

International Shipping

International orders are typically dispatched within 1–2 business days. Delivery typically takes 3–6 business days depending on the destination and customs processing time. Customers are responsible for all applicable taxes, duties, and import fees, which may be billed by the carrier or the local government agency.

We ship worldwide, except where prohibited by law, and we’re happy to work with you if shipping to your location requires special arrangements.

To begin a return, please email us at contact@powerxchanger.com and include the following information:

• Order Number
• Order Date
• Serial Number(s)
• Condition of the product (unopened, opened, used, etc.)

For a full refund, items must be returned within 30 days of receiving your order. Products must be in the same condition in which they were received, unused, and include all original packaging, accessories, and manuals.

Used or opened items may be subject to a restocking fee if the unit is returned damaged, missing accessories, or missing any of the original packaging.

Refunds are processed within 7 business days from when we receive the item(s).

Voltage transformers adjust the voltage level (e.g., from 230 V down to 110 V), protecting your devices from overvoltage
damage.

Frequency converters ensure that the electrical frequency (50 Hz vs. 60 Hz) matches what your device was built for.

We’re actually somewhat unique in that our Deluxe and Slimline Step-Down series carry UL, CE, and IEC certifications. The IEC certification is particularly valuable because it allows these models to be incorporated into a larger system and used as part of a joint certification. In other words, when paired with another device, the combined product can obtain international safety approvals more easily, something many manufacturing customers rely on when designing domestic equipment they also want available to global markets.

For our Step-Up Series (such as the UX-3K) and the EX Step-Down Series, we pursued CE certification because these models were originally engineered for international applications where CE compliance is the primary requirement. UL certification is optional for this category of power conversion equipment and CE certification fully covers the applicable safety and EMC standards for their intended markets.

If you have any specific compliance requirements for your facility or project, we’re happy to review them and confirm compatibility. Send us an email at contact@powerxchanger.com

Because so many devices, from washing machines and CPAP
Machines to audio equipment, kitchen appliances, and tools all rely on precise
timing or motor speed governed by the mains frequency. Run a 60 Hz-designed
motor or compressor at 50 Hz, and it will spin slower, draw more current,
overheat, or fail altogether.